POLICIES
RETURNS &
EXCHANGE.
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or exchange under the following conditions.
Eligibility
Return Window
7-30 Days
Items must be returned within this window post-delivery.
Item Condition
Unused, unworn, and in original packaging.
Valid proof of purchase is required for all returns.
The Process
Follow these steps to ensure a smooth return or exchange. Exchanges are based on stock availability.
Contact Support
Reach out to our customer support team with your order number.
Get Authorization
Receive your official return authorization and shipping instructions.
Ship Product
Pack securely and ship the product back to our return centre.
Processing
Once inspected, your refund or exchange will be processed.
Exceptions &
Refunds
Refund Timeline
Approved refunds are processed to the original payment method within 5-10 business days after the returned item has been inspected and approved.
Non-Returnable Items
- Gift cards
- Customized products
- Clearance or final sale items
- Opened personal care products
Certain hygiene-sensitive products may also not be eligible for return.